Can Ting AI integrate with my existing CRM system?

Absolutely! Ting AI integrates seamlessly with HubSpot with the Pro license, and with Salesforce when you upgrade to the Business license.

How does TIng AI handle compliance and privacy regulations?

Ting AI is compliant with European and American privacy regulations. Supporting GDPR, ISO 27001 (in progress), and other major data privacy regulations.

Is my data secure with Ting AI?

We take security seriously u2013 think bank-level encryption and rigorous data protection protocols. Plus, weu2019re more regulated on privacy than any non-EU player. GDPR compliance is in our DNA.

Can ting AI work with multiple languages?

Indeed! Weu2019re fluent in 102 languages, including Catalan. Whether your sales team is local or global, weu2019ve got you covered. Multilingual support has never been so effortless.

What size of business is Ting AI best suited for?

From solo entrepreneurs to enterprise-level sales teams of 1000+, Ting AI scales to fit your needs.

How long does it take to set up and start using Ting AI?

Most users are up and running in just 10 seconds!

How does Ting AI's pricing structure work?

Our Pro package is priced at $19 per user per month. For unlimited meetings, the Business package is available at $29 per user per month. If you have any questions or need a tailored solution, feel free to contact Marta at marta@tingai.io.

Can I try Ting AI before purchasing?

Of course! We offer a comprehensive 2 weeks free trial with full access to all features.

Can Ting AI help improve our sales scripts and techniques?

Absolutely. By analyzing your most successful calls, Ting AI provides conversational insights to refine your sales scripts and techniques.

Can I customize CRM data sync?

Yes, you have the option to personalize the exact CRM fields to sync on the platform.

Can I record in-person meeetings with Ting AI?

Yes, Ting AI can voice record in-person meetings. It captures the conversation and automatically generates transcripts and smart summaries u2014 just like the bot does when joining virtual calls.

How does the set-up work?

Sign-up with your Google account and then connect your Google calendar & CRM, and youu2019re good to go!

HubSpot Integration

Video Tutorial

Setting Up the Integration

️Step 1

Once signed in, you’ll be able to see all your scheduled meetings.

Step 2

Navigate to the Settings page on the top right corner by clicking your user profile icon. Click Integrate under HubSpot under the Integrations section of the Customize page. If you don’t see HubSpot as an option, contact our Support team and we’ll update that for you!

Step 3

You will be taken to your HubSpot account and asked to log in via OAuth if you’re not already logged in to your HubSpot account on your browser. From here, click Connect App.

🗒️ If you have more than one HubSpot account, then you’ll be asked to select which one you want to connect to via Ting. At this time, you can only be connected to one HubSpot account.

Step 4

Once the HubSpot account is setup, navigate to your Ting platform & click on Deal fields. You will be able to see all of the fields that Ting AI can fill up for you. Pick the ones that you want Ting to fill up for you & import them.

Step 5

Navigate to imported fields where you’ll be able to see all the prompts that the team will be using to fill up those fields. Check & review these fields based on your requirements & click update.

How does it work?

Once you have connected Ting to HubSpot, your calls will automatically sync to all deals in your account.

You will find all your recorded meetings under the meetings tab on your Ting platform. Find & click on an individual call to view the call details page.

On this page, you can view the call transcript, review the summary & action items and also interact with the AI assistant.

On the bottom left-hand side, you can view what contact this meeting was with & what deal it was associated to. Click on deal and you’ll be routed to the HubSpot deals page.

After a call, you can view your call summary when you click Notes in HubSpot. You can also see the tasks that were created. And you can see the different fields that you selected have been filled up on the left-side panel.

Navigating HubSpot Call Notes

Your colleagues can also view the call recording, transcript, and notes if you share the url of the meeting on Ting.

Things to note

Once the integration is connected, we’ll sync calls moving forward.
The intended contact in HubSpot must be added to the scheduled meeting for it to sync. External contacts are identified by their primary email address – we cannot match with secondary/additional addresses on their profile.
HubSpot sync will work on scheduled calls on your main calendar – it won’t pick up calls from sub-calendars or secondary calendars.

How to Disconnect HubSpot

Use these quick steps to disconnect Ting from HubSpot:

Go to HubSpot → Settings
Under Account Setup → Integrations → Connected Apps
Find “Ting”
Click Actions → Uninstall

Expected Behavior

After disconnecting from HubSpot, the data already synced will remain in the system – nothing will be deleted. All of your calls in Ting will also remain as-is.

Future calls recorded with Ting, or edited in Ting, will not sync to HubSpot after disconnecting. There will be no sync between Ting and HubSpot if the integration has been disconnected.